The servicescape as an antecedent to service quality and behavioral intentions
Daire Hooper and Joseph Coughlan; Michael R. Mullen
| Year of publication: |
2013
|
|---|---|
| Authors: | Hooper, Daire ; Coughlan, Joseph ; Mullen, Michael R. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 4, p. 271-280
|
| Subject: | Store environments | Servicescapes | Behavioural intentions | Service quality | Shops | Customer services quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Ladengestaltung | Store design | Kundenservice | Customer service | Einzelhandel | Retail trade | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009788854