The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies
Year of publication: |
2003
|
---|---|
Authors: | McAdam, Rodney ; McLean, John ; Henderson, Joan |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 20.2003, 4, p. 436-457
|
Publisher: |
MCB UP Ltd |
Subject: | Total quality management | United Kingdom | Electricity industry | Utilities |
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