The strategy formation process in the EFQM Excellence Model : a critical review and new perspectives
Year of publication: |
2011
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Authors: | Balbastre-Benavent, Francisco ; Canet-Giner, M. T. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 7, p. 727-742
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Subject: | Qualitätsmanagement | Quality management | Strategisches Management | Strategic management | Capability-Ansatz | Capability approach |
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