The survey of the service quality : application to a hotel using the SERVQUAL model
Year of publication: |
2009
|
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Authors: | State, Olimpia ; Istudor, Nicolae |
Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 419-428
|
Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Tourismuswirtschaft | Tourism industry | Hotellerie | Hotel industry | Rumänien | Romania |
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