The theory of attractive quality and experience offerings
Year of publication: |
2011
|
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Authors: | Högström, Claes |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 2, p. 111-127
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Freizeitwirtschaft | Leisure industries | Wintersport | Winter sports | Norwegen | Norway |
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