The Toyota Touch: Our strategy focuses on customer retention
| Year of publication: |
1994
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|---|---|
| Authors: | McLaughlin, John P. |
| Published in: |
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity. - Provo, Utah : IPCL, ISSN 8756-2308, ZDB-ID 1124110x. - Vol. 11.1994, 9, p. 16
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