The Toyota way to healthcare excellence : increase efficiency and improve quality with Lean

Intro -- Contents -- Foreword -- Part I Introduction -- An Open Letter to Healthcare Leaders -- Eliminating Waste Will Transform American Healthcare -- A Brief History of Lean -- Part II Implementation -- The "Lean House" and Model Lines -- Standard Work -- Your Lean Action Plan -- Building Kaizen Leaders -- Flow in a Healthcare Environment -- Kanban and the Supply Chain -- Part III Case Examples -- Lean Comes to Virginia Mason Medical Center -- Virginia Mason Medical Center Case Studies -- Lean Comes to Park Nicollet Health Services -- Park Nicollet Health Services Case Studies -- Afterword -- Appendix -- Glossary -- Acknowledgments -- Index -- About the Authors.