The verbal judo approach in demanding customer encounters
Teemu Kokko and Marko Mäki
| Year of publication: |
2009
|
|---|---|
| Authors: | Kokko, Teemu ; Mäki, Marko |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 30.2009, 3, p. 212-232
|
| Subject: | Dienstleistungsmarketing | Services marketing | Betrieblicher Konflikt | Workplace conflict | Kundenservice | Customer service | Kommunikation | Communication | Passagierschifffahrt | Passenger shipping | Finnland | Finland |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865577