The ways companies really answer consumer complaints
Year of publication: |
2013
|
---|---|
Authors: | Ryngelblum, Arnaldo L. ; Vianna, Nadia W. H. ; Rimoli, Celso A. |
Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 31.2013, 1, p. 54-71
|
Subject: | Beschwerdemanagement | Complaint management | Verbraucherschutz | Consumer protection | Konsumentenverhalten | Consumer behaviour | Brasilien | Brazil |
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