Threshold routing to trade off waiting and call resolution in call centers
Dongyuan Zhan, Amy R. Ward
| Year of publication: |
2014
|
|---|---|
| Authors: | Zhan, Dongyuan ; Ward, Amy R. |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 16.2014, 2, p. 220-237
|
| Subject: | call center management | queueing theory | stochastic methods | service operations | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010367159