Tipping : the case of hotel turndown service
Year of publication: |
May 2016
|
---|---|
Authors: | Shih, I-hsuan ; Jai, Tun-Min ; Blum, Shane C. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 55.2016, p. 129-131
|
Subject: | Tipping | Turndown service | Housekeeping | Hotellerie | Hotel industry | Trinkgeld | Tipping behaviour | Dienstleistungsqualität | Service quality |
-
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat, (2023)
-
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael, (2015)
-
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G., (2015)
- More ...
-
Greetings from Emily! The effects of personalized greeting cards on tipping of hotel room attendants
Shih, I-Hsuan, (2019)
-
Consumers' Reciprocal Behaviors in the Hospitality Industry
Bae, Jung-in, (2011)
-
Motivating senior employees in the hospitality industry
Ann, Saehya, (2020)
- More ...