To automate or not to automate? : a contingency approach to service automation
Eline Hottat, Sara Leroi-Werelds and Sandra Streukens
| Year of publication: |
2023
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|---|---|
| Authors: | Hottat, Eline ; Leroi-Werelds, Sara ; Streukens, Sandra |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 4, p. 696-724
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| Subject: | Frontline service technology | Self-service technology | Service automation | Service robot | Value co-creation | Value co-destruction | Automatisierung | Automation | Selbstbedienung | Self-service | Roboter | Robot | Betriebliche Wertschöpfung | Value creation | Dienstleistungssektor | Service industry | Automatisierte Produktion | Automated manufacturing | Wirtschaftsintegration | Economic integration | Technischer Fortschritt | Technological change | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Computerunterstützung | Computerized method |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-04-2022-0125 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338200