To tip or not to tip, that is the question : rewarding customer service encounters
Alan J. Richardson; Eksa Kilfoyle
| Year of publication: |
2014
|
|---|---|
| Authors: | Richardson, Alan J. ; Kilfoyle, Eksa |
| Published in: |
Accounting perspectives : a journal of The Canadian Academic Accounting Association. - Oxford : Wiley-Blackwell, ISSN 1911-382X, ZDB-ID 2511769-5. - Vol. 13.2014, 4, p. 301-308
|
| Subject: | Compensation systems | Tipping | Management control | Restaurants | Gastronomie | Restaurant industry | Trinkgeld | Tipping behaviour | Kundenservice | Customer service | Vergütungssystem | Compensation system | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Controlling | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zsfassung in franz. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010482215