Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Year of publication: |
2022
|
---|---|
Authors: | Wang, Xuhui ; Wang, Xuequn ; Liu, Zilong ; Chang, Wen ; Hou, Yuansi ; Zhao, Zhihe |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 88.2022, p. 1-16
|
Subject: | Compensation | Data breach | Perceived justice | Recovery mode | Service recovery | Gerechtigkeit | Justice | Hotellerie | Hotel industry | Beschwerdemanagement | Complaint management |
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