Tools for Digitizing Government Payments : Learnings from Financial Inclusion Support Framework

This note documents the experience of several countries that leveraged these tools under the Financial Inclusion Support Framework (FISF) program. FISF is a World Bank Group initiative that aims to accelerate and increase the effectiveness of reforms and other country-led actions to achieve national financial inclusion goals. In this context, FISF has supported, to varying degrees, the digitization of government payments in Cote d'Ivoire, Indonesia, Mozambique, Vietnam, and Zambia. The rest of the note is structured as follows: Section II covers a survey of retail payment costs conducted in Pakistan. Section III documents the government payment mapping exercise undertaken in Cote d'Ivoire, while section IV discusses the resulting roadmap for implementation. Section V presents some implementation challenges and learnings in digitizing government payments in FISF countries