Total Quality and Performance Productivity in Romanian Cooperative Banks

In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the conditions involves in fulfilment of the imperatives of total quality programme of European credit institutions.

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Year of publication:	2012
Authors:	CONSTANTINESCU, Liliana-Aurora ; CONSTANTINESCU, Adrian
Published in:	Romanian Statistical Review Supplement. - Institutul National de Statistica şi Studii Economice (INSSE). - Vol. 60.2012, 2, p. 54-59
Publisher:	Institutul National de Statistica şi Studii Economice (INSSE)
Subject:	Cooperative banks \| total quality management \| client satisfaction \| client fidelity \| profit

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Extent:	application/pdf
Type of publication:	Article
Classification:	G01 - Financial Crises ; G21 - Banks; Other Depository Institutions; Mortgages ; G23 - Pension Funds; Other Private Financial Institutions
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010596228