Total quality management and sustainability in the public service sector : the mediating effect of service innovation
Year of publication: |
2022
|
---|---|
Authors: | AlShehail, Ohoud Ali ; Khan, Mehmood ; Ajmal, Mian |
Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 2, p. 382-410
|
Subject: | Public service sector | Resource-based view | Service innovation | Sustainability performance | Total quality management elements | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Öffentliche Dienstleistung | Public services | Ressourcenorientierter Ansatz | Innovation | Dienstleistungsqualität | Service quality | Nachhaltigkeit | Sustainability |
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