Total quality management as a paradigm of business success
Year of publication: |
2014
|
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Authors: | Luburić, Radoica |
Published in: |
Journal of central banking theory and practice. - Podgorica, ISSN 1800-9581, ZDB-ID 2673361-4. - Vol. 3.2014, 1, p. 59-80
|
Subject: | Customer/user satisfaction | employee involvement | process approach | Quality | Management | Continual improvements | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Prozessmanagement | Business process management | Vorschlagswesen | Employee suggestion system |
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