Total quality management implementation and guest satisfaction in hospitality
Year of publication: |
February 2017
|
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Authors: | Knežević, Miroslav ; Čerović, Slobodan ; Džamić, Vladimir ; Radojević, Tijana |
Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucharest : Editura ASE, ISSN 2247-9104, ZDB-ID 2565624-7. - Vol. 19.2017, 44, p. 124-143
|
Subject: | total quality management | ISO 9001 certificate | Guest satisfaction | Hospitality | Krankenhaus | Hospital | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Standardisierung | Standardization |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | hdl:10419/169061 [Handle] |
Classification: | L83 - Sports; Gambling; Recreation; Tourism ; C12 - Hypothesis Testing ; z33 |
Source: | ECONIS - Online Catalogue of the ZBW |
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