Total quality service in digital era
Year of publication: |
2023
|
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Authors: | Schiavone, Francesco ; Pietronudo, Maria Cristina ; Sabetta, Annamaria ; Ferretti, Marco |
Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 5, p. 1170-1193
|
Subject: | Digitalization | Total quality management | Total quality service | Digitalisierung | Digitization | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Produktqualität | Product quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
Language: | English |
Other identifiers: | 10.1108/TQM-12-2021-0377 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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