Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni, & Michael K. Brady
| Year of publication: |
2014
|
|---|---|
| Authors: | Giebelhausen, Michael ; Robinson, Stacey G. ; Sirianni, Nancy J. ; Brady, Michael K. |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 78.2014, 4, p. 113-124
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| Subject: | rapport | service encounters | frontline employees | self-service technology | technology infusion | Selbstbedienung | Self-service | Kundenservice | Customer service | Technischer Fortschritt | Technological change | Kundenzufriedenheit | Customer satisfaction | Technologie | Technology | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010381381