Tourist Customer Service Satisfaction : An Encounter Approach
Year of publication: |
2010 ; 1st ed.
|
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Authors: | Noe, Francis P |
Other Persons: | Uysal, Muzaffer (contributor) ; Magnini, Vincent P. (contributor) |
Publisher: |
London : Routledge |
Subject: | Mobilkommunikation | Mobile communications | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour |
Extent: | 1 online resource (204 pages) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based on publisher supplied metadata and other sources. |
ISBN: | 978-0-203-85236-1 ; 978-0-415-57804-2 |
Source: | ECONIS - Online Catalogue of the ZBW |
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