Tourist expectations and perception of service providers : a Brazilian perspective
Year of publication: |
2020
|
---|---|
Authors: | Lima, Mariana Marques de ; Mainardes, Emerson Wagner ; Rodrigues, Ricardo Gouveia |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 1, p. 131-166
|
Subject: | Destination marketing | Tourist expectations | Service provider perceptions | Social media | Service quality model | Dienstleistungsqualität | Service quality | Tourismusmarketing | Tourism marketing | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour | Brasilien | Brazil | Social Web | Social web | Wahrnehmung | Perception | Internationaler Tourismus | International tourism | Tourismus | Tourism |
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