Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Year of publication: |
2024
|
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Authors: | Tang, Xiangjie ; Fong, Lawrence Hoc Nang ; So, Amy Siu Ian |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 1, p. 155-181
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Subject: | Service recovery | Gratitude | Behavioral intentions | Accommodation experience | Emotional experiences | Yuanfen | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Grounded Theory | Grounded theory | Beschwerdemanagement | Complaint management |
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