Toward an improved understanding of online customer service delivery to millennials
Year of publication: |
2019
|
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Authors: | Hodge, Sharon K. ; Honeycutt, Earl D. ; Shipley, Danica |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 40.2019, 1, p. 33-47
|
Subject: | chat | Customer service | live chat | live help | millennials | request-a-call | Kundenservice | USA | United States | Beziehungsmarketing | Relationship marketing | Altersgruppe | Age group | Social Web | Social web |
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