Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Basil Halperin, Benjamin Ho, John A List and Ian Muir
Year of publication: |
2022
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Authors: | Halperin, Basil ; Ho, Benjamin ; List, John A. ; Muir, Ian |
Published in: |
The economic journal : the journal of the Royal Economic Society. - Oxford : Oxford University Press, ISSN 1468-0297, ZDB-ID 1473822-3. - Vol. 132.2022, 641, p. 273-298
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Subject: | Uber <Firma> | Share Economy | Sharing economy | Experiment | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Personenverkehr | Passenger transport | USA | United States |
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