Towards a lightweight framework for service management evaluation in SMEs
Year of publication: |
2023
|
---|---|
Authors: | Feversani, Daniela Patricia ; Castro Martínez, María Valeria de ; Marcos, Esperanza ; Piattini, Mario ; Martín Peña, María Luz |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9854, ZDB-ID 2173306-5. - Vol. 21.2023, 1, p. 81-122
|
Subject: | ISO/IEC 33000 | Maturity model | Process reference model | Service management | Small and medium-sized enterprises (SME) | KMU | SME | Dienstleistungsmanagement | Prozessmanagement | Business process management | Informationsmanagement | Information management |
Description of contents: | Description [doi.org] |
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SOA : welcome to the real world
Beck, Ute, (2010)
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Research in information technology service management (ITSM) (2000 - 2010) : an overview
Shahsavarani, Narges, (2014)
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Service management : operations, strategy, and information technology
Fitzsimmons, James A., (2006)
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Driving organisational change in SMEs using service design
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Cáceres, Paloma, (2007)
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Sánchez, Diana M., (2010)
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