Towards a new model of "customer compliance" service provision
Year of publication: |
2010
|
---|---|
Authors: | Kasabov, Edward ; Warlow, Alex J. |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 44.2010, 6, p. 700-729
|
Subject: | Beschwerdemanagement | Complaint management | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory |
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