Towards customer centric physical and virtual environment - platform for services
Year of publication: |
2008
|
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Authors: | Nenonen, Suvi ; Puhto, Jukka |
Published in: |
Service science, management and engineering : education for the 21st Century. - New York, NY : Springer US, ISBN 0-387-76577-8. - 2008, p. 303-308
|
Subject: | Virtuelle Realität | Virtual reality | Virtuelle Organisation | Virtual organization | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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