TQM and customer satisfaction in Malaysia's service sector
| Year of publication: |
2009
|
|---|---|
| Authors: | Sit, Wen-Yi ; Ooi, Keng-Boon ; Lin, Binshan ; Chong, Alain Yee-Loong |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 109.2009, 7, p. 957-975
|