TQM: Evolution, Scope and Strategic Significance for Management Development

From the standpoint that “communication is everything” begins with the assumption that only when armed with a more universal imagery of what TQM truly encompasses can we appreciate its significance to competitive human resource utilization and management development. Traces the germinal roots of what is commonly referred to as TQM, operationalizing much of the “semantic jungle” which has evolved from the disparate disciplines contributing to its present status. Makes comparisons between TQM and more traditional schools of management thought as a means of demonstrating the potential universality of this paradigm as an appropriate model for organizational development in today′s global, competitive environment. Reviews its applications in corporate training and academic educational programmes and contrasts them with implications for the future.