Training in service - importing and imparting customer service culture as an interactive process
Year of publication: |
2000
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Authors: | Sturdy, Andrew |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 10441347. - Vol. 11.2000, 6, p. 1082-1103
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