Training on Trial : How Workplace Learning Must Reinvent Itself to Remain Relevant

Contents -- Foreword -- Preface and Acknowledgments -- 1 The Case Against Us -- 2 Taking the Case -- 3 The Foundation of Our Defense -- 4 Step 1. Pledge to Work Together -- 5 Step 2. Address Important Jury Issues -- 6 Step 3. Refine Expectations to Define Outcomes -- 7 Step 4. Target Critical Behaviors and Required Drivers -- 8 Step 5. Identify Necessities for Success -- 9 Step 6. Execute the Initiative -- 10 Step 7. ROE[sup(SM)], or Return on Expectations[sup(SM)] -- 11 Examples from Our Stars -- 12 Call to Action -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W.