Transformational Leadership and TQM Implementation

Several studies have identified leadership as a promoter of total quality management (TQM). In addition, empirical studies have shown significant positive relationship between transformational leadership and working efficiency. Researchers also defend that it is top management duty to lead the movement for quality. In this sense, leaders are expected to define organizational strategy and mission, values and principles that will inspire TQM oriented management practices. This conceptual work explores the relationship between transformational leadership and total TQM – defined by the dimensions of innovation, creativity, trust and teamwork – presenting initial propositions that can guide future research in this area of knowledge.