Transforming IT culture : how to use social intelligence, human factors, and collaboration to create an IT department that outperforms
Frank Wander
| Year of publication: |
2013
|
|---|---|
| Authors: | Wander, Frank |
| Publisher: |
Somerset : John Wiley & Sons, Incorporated |
| Subject: | Unternehmenskultur | Corporate culture | Personalmanagement | Human Resource Management | USA | United States |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | Online-Ressource (1 online resource) |
|---|---|
| Series: | Wiley CIO Ser ; v.579 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index Transforming IT Culture: How to use Social Intelligence, Human Factors, and Collaboration to Create an it Department that Outperforms; Copyright; Contents; Foreword; Notes; Acknowledgments; Introduction; The Passing of an Era; A New Era Brings a New Focus; A Quick Book Tour; Note; Chapter 1: A Shining Light: The Blind Spot Revealed; A Race to the Bottom; Human Understanding Enters the Workplace; We Have Been Taught Not to See or Feel; Unlocking Human Potential; Dawn of a New Productivity Model; Working Social; The Social System Is the Factory; Notes Chapter 2: Corporate America's IT Organization: Failure Is All Too CommonStill Broken after All These Years...; 1964; 1994; 2000; 2002; 2011; 2012; Unfortunately, the Truth Is Worse; If We Would Just Embrace and Trust Our People...; Offshore Outsourcing: A Deeper Look; Notes; Chapter 3: Workers as Machines: A Social Pathology; He's a Good Hand; The Machine Age: Still Felt Today; Birth of Corporate Easter Islands; Our Human Resource Practices Remain Primitive; Selectively Continue the Past; Fully Embrace the Future; Notes Chapter 4: The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as ComposersA Product of Mind and Emotion; Limitations of Language and Our Resultant Inability to Communicate; Social Cohesion and Conceptual Unity; And the Instruments Keep Changing; The Encore. A Callback. Bravo!; Note; Chapter 5: Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath; Toxic to Competitive Advantage; Conclusion; Note; Chapter 6: What Are We Waiting For? Applied Science at Work; Hawthorne Studies Pygmalion in the ClassroomEmpathy, Caring, and Compassion; Organizational Citizenship Behavior; Mood Is Contagious; Limbic System; Maslow: Humanism in the Workplace; Working Memory; Mirror Neurons; Other Thoughts; Notes; Chapter 7: Empathy and Compassion: The Socially Cohesive and Resilient Organization; The Toxic Handler: Empathy and Compassion in Action; Dysfunctional Organizations Have Less Time for Compassion; Empathy and Compassion: A Research Perspective; Notes; Chapter 8: Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity Designing Collaborative Social SystemsWhy a Collaborative Social System Matters; Notes; Chapter 9: The Social Compact: Organizational Citizenship Behavior; Living the Values; Shaping IT: One Interaction at a Time; Courtesy Is Contagious; Giving versus Getting; Citizenship Performance; Notes; Chapter 10: The Servant Leader: Prosocial and Authentic; Opening Night; Using Social Intelligence and Caring to Lead from Below; Conducting Styles; Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success; Academic Views; Moving the Group from "I Get It" to "I See It"; Notes Chapter 11: Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush Electronic reproduction; Available via World Wide Web 1302 |
| ISBN: | 978-1-118-57549-9 ; 978-1-118-57308-2 ; 978-1-118-57310-5 ; 978-1-118-43653-0 ; 978-1-118-43653-0 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011826964