Transitory bias as a source of customer dissatisfaction : an exploratory investigation
Year of publication: |
2013
|
---|---|
Authors: | Trocchia, Philip J. ; Luckett, Michael G. |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 12.2013, 1, p. 32-41
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Studierende | Students | Stichprobenerhebung | Sampling |
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