Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Year of publication: |
2012
|
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Authors: | Terzakis, Dimitris ; Zisis, Pandelis V. ; Garefalakis, Alexandros E. ; Arvanitis, Stavros E. |
Published in: |
European research studies : an international multidisciplinary journal with topics in European integration. - Piraeus, ISSN 1108-2976, ZDB-ID 2694391-8. - Vol. 15.2012, 1, p. 99-125
|
Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Hochschule | Higher education institution | Griechenland | Greece |
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