Travel agencies' perception of ISO 9001 certification
Year of publication: |
2015
|
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Authors: | Mak, Barry |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 27.2015, 6, p. 741-751
|
Subject: | China | Quality management | Kenya | ISO 9001 | Travel agency | Hong Kong | Qualitätsmanagement | Hongkong | Reisevermittler | Standardisierung | Standardization | Kenia | Tourismus | Tourism |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1108/TQM-06-2015-0090 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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