Trials and Tribulations in the Pursuit of Quality Improvement
Traces, from its inception, Scott′s Hotels′ highly rated quality improvement programme. Emphasizes experiential learning and development and in particular the difficulties faced by middle managers in accepting and becoming committed to the programme. Highlights the importance of gradual, evolutionary development so as to capture the hearts and minds of managers and operatives alike.
Year of publication: |
1994
|
---|---|
Authors: | Dodwell, Stephen ; Simmons, Paula |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 6.1994, 1/2, p. 14-18
|
Publisher: |
MCB UP Ltd |
Subject: | Hotel and catering | Managers | Organizational change | Quality | TQM | Training | Training management |
Saved in:
Online Resource
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