Trust and digital privacy : willingness to disclose personal information to banking chatbot services
Year of publication: |
2023
|
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Authors: | Lappeman, James ; Marlie, Siddeeqah ; Johnson, Tamryn ; Poggenpoel, Sloane |
Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 28.2023, 2, p. 337-357
|
Subject: | Chatbots | Conversational commerce | Digital privacy | Internet banking | Online brand trust | User self-disclosure | Datenschutz | Data protection | Electronic Banking | Electronic banking | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Datensicherheit | Data security | Online-Marketing | Internet marketing | Electronic Commerce | E-commerce | Social Web | Social web |
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