Trust fall : data breach perceptions from loyalty and non-loyalty customers
Hsiangting Shatina Chen and Tun-Min (Catherine) Jai
| Year of publication: |
2021
|
|---|---|
| Authors: | Chen, Hsiangting Shatina ; Jai, Tun-Min |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 13/14, p. 947-963
|
| Subject: | consumer privacy | data breaches | Service failure | trust | Datenschutz | Data protection | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Datensicherheit | Data security | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1603296 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012695300