Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Year of publication: |
2022
|
---|---|
Authors: | Mozafari, Nika ; Weiger, Welf Hermann ; Hammerschmidt, Maik |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 221-245
|
Subject: | Chatbot failure | Chatbot identity disclosure | Chatbots | Customer retention | Service criticality | Trust | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Unternehmenspublizität | Corporate disclosure |
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