Trust or satisfaction in a relational approach. The case of financial institutions and high-tech firms
Year of publication: |
2011
|
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Authors: | Graf, Raoul ; Roberts, Deborah ; Guiot, Denis |
Institutions: | Université Paris-Dauphine (Paris IX) |
Subject: | Macneil’s norms | Trust | Satisfaction | Financial services | Relationship marketing |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Notes: | Published in Innovative Marketing, 2011, Vol. 7, no. 4. pp. 81-92.Length: 11 pages |
Classification: | G29 - Financial Institutions and Services. Other ; L14 - Transactional Relationships; Contracts and Reputation; Networks ; M31 - Marketing |
Source: |
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