Trust recovery following a double deviation
Kenny Basso and Cristiane Pizzutti
| Year of publication: |
May 2016
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|---|---|
| Authors: | Basso, Kenny ; Santos, Cristiane Pizzutti dos |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 2, p. 209-223
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| Subject: | trust recovery | trust violation | double deviation | promise | apology | USA | United States | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670515625455 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011485447