Truths and myths in service quality
Year of publication: |
1995
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Authors: | Gummesson, Evert |
Published in: |
The Journal for quality and participation. - Milwaukee, Wis : ASQ, ISSN 1040-9602, ZDB-ID 10488029. - Vol. 18.1995, 6, p. 18-23
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Saved in:
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