Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Year of publication: |
2022
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Authors: | Bénet, Nathalie ; Deville, Aude ; Raïes, Karine ; Valette-Florence, Pierre |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 142.2022, p. 317-327
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Subject: | Delegation | fsQCA | Hotel customer orientation | Incentive systems | Management control systems | Performance measurement | PLS-POS | Performance-Messung | Hotellerie | Hotel industry | Prinzipal-Agent-Theorie | Agency theory | Leistungsanreiz | Performance incentive | Beziehungsmarketing | Relationship marketing | Controlling-Informationssystem | Management control system | Anreiz | Incentives | Unternehmenserfolg | Firm performance | Betriebliche Kennzahl | Financial ratio |
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