Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Year of publication: |
2022
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Authors: | Kim, Hyunsu ; So, Kevin Kam Fung |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 100.2022, p. 1-15
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Subject: | Bibliometric analysis | Customer experience | Experience economy | Grounded theory | PRISMA | Thematic content analysis | Bibliometrie | Bibliometrics | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Tourismuswirtschaft | Tourism industry | Tourismus | Tourism | Kundenzufriedenheit | Customer satisfaction |
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