Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Year of publication: |
2011
|
---|---|
Authors: | Gruber, Thorsten ; Frugone, Fabricio |
Other Persons: | Patrício, Lia (ed.) |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 22.2011, 4, p. 491-521
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | United Kingdom | Service recovery | Doctor‐patient relationship | Health services | Laddering | National Health Service | General practitioners |
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