Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
vorgelegt von Frederike von Aswege
| Year of publication: |
[2020?]
|
|---|---|
| Authors: | Aswege, Frederike von |
| Institutions: | RWTH Aachen (degree granting) |
| Publisher: |
Aachen : Apprimus Verlag |
| Subject: | Online-Handel | Online retailing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Wettbewerb | Competition | Electronic Shopping | Reklamation | Kaufverhalten |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | ix, 180 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Aufsatzsammlung ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Thesis: | Dissertation, RWTH Aachen University, 2020 |
| Notes: | Enthält mehrere Beiträge Tag der mündlichen Prüfung: 25.05.2020 |
| Classification: | Hauswirtschaft: Allgemeines ; Marketing ; Handel |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012403851