Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Year of publication: |
2021
|
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Authors: | Fernandes, Teresa ; Oliveira, Elisabete |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 122.2021, p. 180-191
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Subject: | Artificial intelligence | Automated technologies | Digital voice assistants | Drivers | Service robot acceptance model | Digitalisierung | Digitization | Automatisierung | Automation | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Innovationsdiffusion | Innovation diffusion | Automatisierte Produktion | Automated manufacturing |
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